Category: Current Affairs,Personal Thoughts,Singapore Affairs,Social Issues
I guess expectations have to be managed. Face it. We might or might not be getting any money back.
There’s already a Facebook group for victims of Wax In The City to gather for victims of the Wax In The City Scam in Singapore
After lodging with CASE, I realised that it was a wasted trip. CASE can’t provide any answers and was only able to advice me to bring it up with Small Claims Tribunal ASAP. I was furious! I asked the guy “you mean people can just set up a company, collect money from people, then close down business and run away with it?!” The CASE person replied that if the company has closed down, then even Small Case Tribunal wouldn’t be able to help!!!
OMG, I never knew that people scam money and get away with it!!
You know what is the worse part of the problem? I am paying this package worth $1000+ with UOB installment plan and UOB refuse to stop the transaction! So I will be forced to pay $88 every month for the next 9 months for a service that I will never be able to receive!
Here is what you can do, as adviced by CASE and other forumers:
1. Purchase a business profile of Wax In The City ($5) from www.bizfile.gov.sg or you can download it from here (not uploaded by me) http://sendbigfile.net/download.php?sid=fP2g8XIv
2. Submit your complaint form (and 3 copies of the form) http://app.subcourts.gov.sg/Data/Files/File/SCT/ClaimForm.pdf, photocopies of your supporting documents (receipts) and the business profile of WITC to Small Claims Tribunals at 1st level, Subordinate Courts, 1 Havelock Square, Singapore 059724
This will cost you $10 to $20
Opens Monday to Friday 8.30am to 12noon and 2pm to 4.30pm, Saturday 9am to 12noon.
3. Sit and wait, or, go online and complain some more!
PLEASE GO FILE THE REPORT WITH SCT AS SOON AS POSSIBLE! If the company closes down, there’s even a lesser chance of you claiming the money back!
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[...] Wax In The City Singapore | There’s already a Facebook group for victims of Wax In The City to gather. After lodging with CASE, I realised that it was a wasted trip. CASE can’t provide any answers and was only able to advice me to bring it up with Small Claims Tribunal ASAP. I was furious! I asked the guy “you mean people … Submit your complaint, supporting documents (receipts) and the business profile to Small Claims Tribunals at 1st level, Subordinate Courts, 1 Havelock Square, Singapore 059724 …Tags: Wax In The City Singapore , Wax In The City Singapore Orchard Central, Wax In The City Singapore Reviews, Read MoreFiling Case Against Wax In The City [GIVE ME MY MONEY BACK] | deadpris. [...]
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Angry with Wax In The City sucking my hard earn money. I still have balance of S$190.20. I had already very pissed off with their service and altitude after 1st three treatment. Very difficult to get appointment so I booked on line month by month to quickly finish off the package. Actually, I had appointment with them on March but had received a call from Craig Road Branch informing me they will be doing renovation and put me to Orchard Branch. I had encountered bad experience and long waiting time at Orchard Branch and instead rescheduled my appointment with Craig Road on April 9. But yesterday when I read Sin Min then realized that they had actually closed down one by one. BTW, I actually paid full instalment through UOB Visa, am I able to get by from UOB Visa. But I doubt so………
Comment by Angry Lady — March 31, 2010 @ 12:18 pm
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Pingback by Wax In The City | Filing Case Against Wax In The City [GIVE ME MY MONEY BACK] | deadpris | TechLad : Tech News from around the world — March 31, 2010 @ 12:36 pm
[...] Small Claims Tribunal Singapore | Submit your complaint, supporting documents (receipts) and the business profile to Small Claims Tribunals at 1st level, Subordinate Courts, 1 Havelock Square, Singapore 059724. Opens Monday to Friday 9am to 12noon and 2pm to 4.30pm, …Tags: Small Claims Tribunal Singapore , Small Claims Tribunal Singapore Contact, Read MoreFiling Case Against Wax In The City [GIVE ME MY MONEY BACK] | deadpris. [...]
Pingback by Small Claims Tribunal Singapore | Filing Case Against Wax In The City [GIVE ME MY MONEY BACK] | deadpris | TechLad : Tech News from around the world — April 1, 2010 @ 11:35 am
Shit! I have abt $900 left in the package left. I paid $1057 for it last year. N worse still , wf UOB bank. Dun ever spend or pay wf UOB bank, they told the newspaper that they will look into the case but reply to customer no solution but to continue paying. Seems like Case can do nothing about it, nothing will be done to help stranded customers like us.
Comment by Busted — April 1, 2010 @ 12:51 pm
I’m shocked that UOB doesn’t allow you to stop the installment.
Comment by DK — April 1, 2010 @ 1:10 pm
YAH! DBS and POSB customers will get their installments stopped EXCEPT FOR UOB CUSTOMERS!
OMG. I thought UOB was a great card to have… until now…. I’m so disappointed!
Comment by Priss — April 1, 2010 @ 3:19 pm
Cancel your card. It’s ridiculous to pay for something you don’t even use. OCBC told me my payments can be stopped so I don’t see why UOB can’t do it.
Comment by Chino — April 2, 2010 @ 3:20 pm
The best part is… UOB told me if I want to cancel my card, I have to pay $100 to “advance the installment payments” for administrative fees!!! I can’t cancel the card without paying them money for another 10 more months!
Comment by Priss — April 2, 2010 @ 7:51 pm
sigh… i’m one of those unfortunate souls who signed up a package. I’ve actually still got about $2k in installments to pay. I’m not sure if it’s fortunate that i paid using a DBS card cos when i called they innitially told me that there’s nothing they can do to help(and that i needed to go to the small claims tribunal); it was only when i insisted the gentleman on the line said he’ll put it up for management’s approval.
What i now fear is that they may not help as the amount is relatively high. I guess I’ll know the result in about 3-4 working days.
From now on i’m definately staying away from such packages, be it saloons, spas etc…
hope it all works out, i definately do not want to be parking out monthly payments for something that doesn’t exist. It would be better served giving to charity~!
Comment by hopepest — April 2, 2010 @ 10:13 pm
I’m very shocked to know that I can’t stop my installments with UOB bank. I still have 5 balance installments and the bank told me that I cannot stop paying as they (UOB Bank) had already paid to the owner! hOW WOULD i KNOW THAT THEY HAVE THIS REGULATION??? Why is it that OCBC or other banks can have their payments stop & UOB can’t! I have always been using UOB credit cards & this is so disappointing!
Comment by Lydia — April 3, 2010 @ 11:24 pm
ATTENTION ALL WITC MEMBERS!!!
Those who have yet to file your reports with the police, we urge you to do so as soon as possible. The police needs to know your case. This is IN ADDITION to filing your claims at Small Claims Tribunal. We need to unite our efforts in bringing those responsible for our plight to justice.
Those with police reports, please send in the following details to witc.victims@gmail.com for consolidation. Your cooperation is much appreciated.
Details required :
1. Your Name In Full
2. Police Report No. (found on top right hand corner)
3. Branch-In-Charge of Case (found at bottom left corner)
4. Name of Officer-In-Charge of Case (found at bottom left corner)
5. Your balance amount
Comment by Myryanne — April 5, 2010 @ 1:22 am
I called up OCBC to stop installment plan which I had signed for Wax in the City, but they said they have paid up the merchant the full sum, hence they couldn’t stop or hold the installment, I would have to wait for the result of the investigation and only to notify me in due course (sound hopeless!!) Looks like i have no other choice but to continue paying for the service I would never get to receive…Can anyone advise who and what is the proper channel for us (the victims) now?
Comment by Jean — April 5, 2010 @ 11:51 am
i called up POSB, they also do not stop the installment plan too. they advise me to settle and file with small claim tribunal…
Comment by rae — April 5, 2010 @ 2:46 pm
anyone knw wat is the fax no to fax over to SCT?
Comment by piglet — April 5, 2010 @ 3:38 pm
Many people called DBS and got it waived. Demand to speak to their managers and say you read online many people got their installment stopped by DBS !
Comment by Priss — April 5, 2010 @ 3:43 pm
I overheard from the news that there are 3 other spa/ mani company who are willing to takeover the existing accounts of WITC. Has anyone heard the Name of these 3 companies? Has anyone tried to contact them?? What is the catch?? And what are the conditions? eg. receipts/ membership card?
Comment by JC — April 5, 2010 @ 11:40 pm
The 3 spas rumoured are Rustic Nirvana, Atos Wellness and Subtle Senses.
But currently there are no confirmation as to how they will help and under what terms.
Comment by Priss — April 6, 2010 @ 4:11 am
It is really a mess, and so disappointing UOB (such a reknown bank) is doing so little to protect the interst of thier card members. Will most definitely cancel my card after this whole saga. Haiz…
Comment by Helpless — April 6, 2010 @ 11:06 am
Oh no, I paid in full last year and still have about $800 left on my package. Really lost as to how or who to approach with this problem. If the rumoured 3 spas are willing to takeover the existing accounts of WITC, would they be contacting us, how long do we have to wait? In the meantime, should we submit our complaints to Small Claims Tribunals??
Comment by hmn — April 6, 2010 @ 1:58 pm
Already went to CASE, SCT & report to police. Strongly advise all victims of WITC to make a report with police & file with SCT asap. Should teach all scamps a lesson. Scamps should call up for investigation by CAD.
Comment by Alice — April 6, 2010 @ 11:06 pm
Yeah. Read the post. Go file your complaints with Small Claims Tribunals and police.
Comment by Priss — April 7, 2010 @ 12:31 am
I just spoke with someone named Anthony with customer service of UOB and he said almost the same thing, which is to file it with CASE or Small Claims or customers should get in contact with the merchant to demand a refund…der…told him there is no way we can get in contact with the merchant, much less to get a refund. He then said that since I have called and explained, then he would register my case with UOB and that they would investigate. After 2 weeks or so, UOB would either call or send me a letter informing me of the outcome of the investigation. He sounded polite but also sounded like it was no point continuing conversation with me when I mentioned that there were lots of talk about UOB not providing help to the card holders as opposed with other banks.
Guess I am as unfortunate as Hopepest as I also have signed up a more than S$2K package in Oct ’09 that was supposed to last for 2 years with unlimited visits (full of crap and bullshit). I think I used less than S$500. Don’t have the exact figure ‘cos when I asked for a receipt, WITC said not necessary to issue receipts but I could check from their membership website for the balance.
Hi Piglet, I don’t think there is a fax number for Small Claims as complainants are supposed to lodge it personally. I will be filing with Small Claims this Saturday once I have made a police report. Hope to see more of you ladies there. Whether the 3 companies are taking over or not, we should just file our grouses with Small Claims. I don’t see how these 3 companies will take over without imposing additional conditions on us victims. They aren’t charitable organisations so won’t do any business which is not profitable or in their favour.
Hopefully the S$3K package that I signed with a photography company is still there or I would have lost a total of about S$5K!!! I probably was not in the right frame of mind when I signed for these packages…sigh. NO MORE PACKAGES FOR ME.
Comment by Duped — April 8, 2010 @ 2:58 pm
I signed 2 packages with them cost $3k in total. Still have many months of installment with POSB which I can’t cancel. I am so angry. I misplaced my receipt but I have this POSB statement can I still get file a record in Smt. Puzzle! I only went for 3 services. Can anyone advise me?
Comment by Ycer — April 8, 2010 @ 5:31 pm
Not sure if you ladies have heard. Some spa companies are looking to bailing out WITC. Go to http://www.sbwa.com.sg for more info….now not sure if I should still proceed to lodge a police report and small claims…..
Comment by Duped — April 9, 2010 @ 12:59 pm
cannot seems to get into the sbwa web, anyone tried ?
Comment by kng — April 13, 2010 @ 8:23 am
Sad.
Comment by Raymond Ling — April 13, 2010 @ 4:10 pm
Firstly I am so disappointed with UOB.. Whereby hv been such a loyal credit card user.. I’ll stop using UOB already..
As for SBWA, I personally feel that it’s very much unjustifiable and unfair for us just to take up or chose one of the outlet shown and yet agree to their terms & conditions??? It foes nt make sense that we can only utilize e services on off peak hrs and time.. Does it mean that I hv to take leave in order to use e services? Why are they charging more that what their customers are getting?
All these seems so unfair!!!
Comment by Lilian — April 14, 2010 @ 2:38 pm
POSB says cannot stop my installments as they hv paid the merchant in full. How is dis possible…. Pls help me! I am clueless as I am not a Singaporean
Reena
Comment by Reena — April 16, 2010 @ 8:53 pm
cannot seems to get into the sbwa web, anyone tried ?
Comment by George — April 26, 2010 @ 5:05 am
Already went to CASE, SCT & report to police. Strongly advise all victims of WITC to make a report with police & file with SCT asap. Should teach all scamps a lesson. Scamps should call up for investigation by CAD.
Comment by Nick — April 26, 2010 @ 6:19 am
You can do one more thing to stop it from closing down.
Go to http://www.bizfile.gov.sg > local company>Striking Off of Company>Notification of Intention to lodge objection of future striking off.
This can prohibit the company from striking off, and when they are applying for striking off, ACRA will send you a letter.
I’m not sure by lodging the case with CASE, will it stop them from striking off but I am sure this step can. It’s just that you need a Singpass to do that and a fee of $10. The notice holds for only 1 year.
Comment by Cherryl — April 27, 2010 @ 3:43 pm
What a great resource!
Comment by veterinary technician — May 1, 2010 @ 12:59 pm
I am one of the Victim of Wax in the city liquidation ! Guess I am the most unfortune one ! As i cancel the package within a week before they close down in last year DEC, the guy called Alex call DBS directly without my consent to process the transaction, I never wish to sign up any package with them.. BUT now DBS demand payment from me, I refuse to pay them by informing them that I already log an complaint with CASE as well as informed DBS to get fund back from WAX in city before they close down. I would appreciate if someone there could help me on my situation! I did not sign any sales contract with them except been force to sign the credit card transaction as Alex said the transaction has been processed and no way I can cancel.. is that true??
Comment by connie diong — May 16, 2010 @ 10:00 pm
Hi there, i am really shocked. I just realise that they have close…. not paying much attention to the news however i paid $200 for 6 sessions… I tried to go to the website http://www.sbwa.com.sg but the page is under construction… what should i do?
Comment by Sammyde — October 29, 2010 @ 12:23 am
Hi guys and gals, I just found out that Wax In the City has applied to ACRA for strike-off on 13 October 2010. You must object in writing to ACRA so that hopefully, the strike-off will not go through. If it does, that Alexis will get away scot-free.
Comment by bystander — November 3, 2010 @ 1:18 am
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Pingback by Wax in they city saga « Joy Battles The Red Homework — November 7, 2010 @ 1:06 am
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Pingback by Wax in the city saga « Joy Battles The Red Homework — November 8, 2010 @ 6:00 pm
Hi has there been any update on this? I just realized that this spa has closed!! Stupid me.. i am going to the small claims tribunal tomorrow. any help is appreciated. I can’t get a copy of the ROC. Please send one to me.
Comment by cielo — November 10, 2010 @ 4:16 pm
[...] I’ve read some articles regarding the previous incident where 2 spa companies closed down without notice. Something similar to what’s happening with the whole Wax In The City fiasco. We are a bunch of angry consumers that have paid for services that has not been and will not be delivered to us. Read: here and here [...]
Pingback by Banking Ethics in Singapore: UOB’s 0% Installment Plans Agreement (huh what agreement??) | deadpris — May 15, 2012 @ 11:55 am